September 2, 2010

Get Yourself a Story Like This

Connections form stories, and stories form connections.

Here’s what I mean by telling a story.

This came across my computer this morning, and to tell you the truth, I’d read it before. It had made an impression on me the first time I read it, back in December when Jon Morrow wrote it for Copyblogger, which I subscribe to. (If you don’t, you should.)

Now Jon is marketing his own blogging course, and he referenced this article about how to stand out on your blog. How to become known as an individual, even if you’re known only as a writer by virtue of the famous blog you happen to write for, as in Copyblogger. Kind of like saying, “Hi, I’m Susie Smith, and I’m from the New York Times.” Your credibility isn’t because your name is Susie Smith, but because you’re from the New York Times.

Jon linked to this post that he wrote back in December 2009, and when I opened it, I immediately recalled reading it, and I felt connected to him. I felt connected because he writes it from a mother’s perspective:

The doctor cleared his throat. “I’m sorry, but I have bad news.”

He paused, looking down at the floor. He looked back up at her. He started to say something and then stopped, looking back down at the floor.

That’s when Pat began to cry.

She’d argued with herself about even coming to the doctor’s office. Her baby was a year old, and he hadn’t started crawling yet. He tried, yes, dragging his legs behind him as he struggled to make it just a few feet on the floor, but it didn’t look right. Everyone told her that she was worrying over nothing, and maybe she was, but she told herself that she would take him to the doctor, just to be safe . . .

“Your son has a neuromuscular disorder called Spinal Muscular Atrophy,” the doctor said. “It’s a form of muscular dystrophy that primarily affects children.”

I also felt the connection because I’m a writer, struggling to express my thoughts in an authentic way that moves people:

Not to imply that I’m unique, because I’m not. Yes, I’ve had to overcome a lot of adversity, but so does every creative person who wants their ideas to see the light of day.

If you want to succeed, you can’t wait for the world to give you attention the way a cripple waits for food stamps to arrive in the mail. You have to be a warrior. You have to attack with the madness of a mother whose child is surrounded by an army of predators.

Because, let’s face it, your ideas are your children. Their future is as tender and delicate as that of any newborn.

You can’t just write them down and expect them to succeed. Writing isn’t about putting words on the page, any more than being a parent is about the act of conception. It’s about breathing life into something and then working to make sure that life becomes something beautiful.

That means spending ten hours on a post, instead of 30 minutes.

That means writing a guest post every week, instead of one every few months.

That means asking for links without any shame or reservation, not because you lack humility, but because you know down to the depths of your soul that what you’ve done is good.

You have to realize that your blog is more than just a collection of ones and zeros floating through cyberspace. It’s more than the words on the page. Your blog is a launchpad for your ideas, and you are the rocket fuel that lifts them off the ground.

So burn it up, baby.

Your ideas are counting on you.

There have been 298 comments on that one blog post — to date. The latest comment was today (I made it, but I wasn’t the only one who made one recently). Great writing lives on, and it gets found.

See? This is the power of story. This is how you take a real story and make connections that matter. Connections that result in business. Why? Because people do business with people they feel connected to.

You may not have a story this dramatic. But you do have stories. They aren’t always obvious, but if you’ve lived for more than 15 minutes, you have them. Find them. Tell them. Be real.

Photo: A Mother’s Kiss from Edwin Dalorzo

Stories touch our hearts, and our hearts are where decisions are made.

We like to think that we’re all so smart and rational. We study the facts. Do careful analysis. Construct decision trees. Build matrices that reveal the ROI on this option and that.

Then we make a decision based on pure intellect. Right?

Wrong. Researchers have shown over and over again that emotions are not only an important part of decision-making, but are critical to the process. In fact, one neuroscientist, Antonio Damasio, did research showing that brain-injured patients who had experienced damage to the part of the brain where emotion is generated could no longer make decisions.

Advertisers have long understood that to increase market share, it’s important for a message to create an emotional link in the viewer. Emotion-based ad campaigns are almost twice as likely to generate large profit gains than rational ones. That’s why the Hallmark Cards commercials are sentimental — I admit to crying through them when I was pregnant!

Of course sentiment is only one emotion. Effective ads can be shocking, funny, sad, happy or elicit a host of other feelings. The point is that they must connect.

In business, nothing connects better and creates more authentic bonds among people than true stories. Whether you want to engender loyalty among employees, instill team pride, build a great community reputation or win long-term repeat business from your customers, telling stories about real people and real events draws people together and illustrates principles better than anything else that you can do.

Stories show that you’re authentic. That you’re human. That you relate to people’s basic needs, and that you understand and care about them.

But you’ve first got to have a bigger reason for existing than making a buck. If your only purpose is to make a dollar, don’t bother. No story can fix that.

Photo: “Story Road” from umjanedoan

From the Shankman Files: What Happens When Your Offline Behavior Doesn’t Match Your Online Persona

March 7, 2010

“It is better to be feared than loved, if you cannot be both.” – Machiavelli The blogosphere has not been so adoring of Peter Shankman over the past week. It seems that others have experienced the same unfriendly side of the social media darling that I encountered about a year ago. Shankman, the entrepreneur behind [...]

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Fish Where the Fish Are – And That’s at Facebook

February 17, 2010
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Businesspeople constantly tell me that they don’t have time to “do” social media. I get that, believe me. But with “inbound” or attraction marketing costing 60 percent less than “outbound” or interruption marketing – otherwise known as “traditional” marketing, can you afford not to engage in social media and other online marketing tactics? If you [...]

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What Small Businesses and Non-Profits Can Learn From the Toyota, John Edwards and Tiger Woods PR Debacles: Take Two Aspirin and Call Tylenol in the Morning.

February 5, 2010

It’s amazing to me when — over and over – companies, politicians and celebrities convince themselves that they will get away with doing the wrong thing by covering up the truth with lies and excuses. A month ago, it was Tiger. Last week, it was John Edwards again center stage as his former wingman released [...]

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How to Successfully Develop a Media Pitch for Your Small Business Story

December 28, 2009
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(Third in a series) The first thing you need to know about pitching your story ideas to the media is that just because you’re interested in a topic (your business), that doesn’t make it newsworthy to the media. You’ve got to find a compelling “angle” for your story, or it will never get ink. Does [...]

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Where to Find Stories in Your Business That Will Get You Media Attention

October 29, 2009

(Second in a series.) When clients hire us to promote their business, they usually have the idea that we’ll be able to convince not only the local newspaper, but also the New York Times and USA Today that their small business is worthy of a 20-inch feature on a section front with several nice, big [...]

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Storytelling: The Best Way to Connect With Customers and Prospects

October 23, 2009

(First in a series)
If you have a child (or have ever been one!) you know how mesmerized they are with stories. I remember begging my dad for a story, and he was great at entertaining my brother and me, while making them up as he went along.
A hunger for stories doesn’t end when we grow up. Just look at all the media we consume through TV, movies, comic books, literature, radio, magazines, the Web and beyond.
Newspaper reporters call their articles “stories,” and indeed, the best ones are.
We all still love a great story. If you can master storytelling, you can influence people to buy your products and services, build your reputation as a leader and inspire loyalty among employees.

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How Focusing on Your Customer’s Pain Helps Overcome Price Objections

October 12, 2009

(Last in a series on sales.) When I was growing up in the late 60s and early 70s, my mom worked in a sock factory in North Carolina. On some days, she put labels on the socks identifying them as government orders to be shipped to soldiers in Vietnam. On other days, she ironed little [...]

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The Secret of All Sales and Business Success – Do This and You Don’t Have to Worry About Closing the Sale Ever Again

October 5, 2009

 (Second in a series on sales success.) Here’s the secret of successful businesses: Become a shrink. I don’t mean you need a sheepskin, but you must learn to care about people’s problems and needs and effectively respond to them. So how do you do this? You must ask each customer a series of questions to [...]

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Why You’re Not Selling as Much as You Would Like (Is Anyone?)

October 3, 2009

(First of a series on sales) When Saturday Night Live spoofs former President Bill Clinton, they’ll frequently use one of his most famous lines, “I feel your pain.” Recently I attended a workshop at my local Chamber on how to close a sale, which was a reminder in the importance of finding the customer’s pain. [...]

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23 Surefire Ways to Market Yourself as an Expert

September 24, 2009

The Internet has made this the Golden Age of marketing. The Internet has made it possible for you to become recognized an expert not only in your own backyard, but just as easily on the national or international stage. Because of the Web, the world is flat. To market yourself as an expert, there are [...]

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Five reasons you MUST have a picture on your social media profile – especially if you’re in business

September 12, 2009

I’m amazed at the number of people who still don’t have their pictures on their Facebook, LinkedIn, Twitter or other social media accounts.   You don’t just need a picture; you need a GREAT picture – preferably one that communicates who you are as a person – not just a stuffed shirt kind of picture, [...]

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Blogging is an exercise in consistency and hard work

September 6, 2009

The problem with missing a few times when you would normally post on your blog is that those few times so easily turn into a few weeks. Just like exercise, you miss it at first. But then, you get used to not having it, and then it takes a lot of effort to overcome inertia. [...]

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How to Earn Visibility for Your Business by Holding a Drawing on Twitter

July 4, 2009

I’ve been on Twitter for some time, but I’m just now starting to realize the power that it has to promote a business. What I’m learning is that most of the power is in the Twitter tools. Just having an account and posting a few tweets a day isn’t going to do much for you, [...]

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Great Tools and Resources for Driving Traffic to Your Blog

June 12, 2009

Writing a great blog is only the beginning. You have to market it to get followers and subscribers. It’s not easy, but there are some tools that can help. Free: Promote it on Facebook, MySpace and Twitter sites by adding links to your posts. In some cases, you can do this automatically from your blog, [...]

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Let’s Get Irrational for Small Business Marketing Success!

June 1, 2009

In the Myers-Briggs Personality Indicator test, I score as an ENFP, and my husband is an INTJ. In others words, we’re complete opposites, proving that opposites do indeed attract (and disagree!). What’s more, I am at almost the 100 percent level on the “feeling” end of the “feeling-thinking” continuum, an argument he likes to pull [...]

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Fat Mail is Phat: Erica Robertson Talks About Getting the Most From Direct Mail at BizFit, May 21, 2009

May 30, 2009

Fat Mail is Phat: Erica Robertson, BizFit, May 21, 2009 from C. Gail Kent on Vimeo.

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About Gail Kent: The PR Queen Bee Who Gets Buzz for Your Biz

May 29, 2009

Gail Kent is managing director of The Buzz Factory, a boutique PR and marketing firm in Newport News, Virginia. She helps small business owners make a living while living the American dream. She works with people all over the country who want to do good things and get noticed for it because they understand that filling a need is the bedrock [...]

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The Art of the Referral: How to Network and Get People to Pass Along Your Name

May 29, 2009

The Art of the Referral: Guy Manchester at BizFit, May 21, 2009 from C. Gail Kent on Vimeo.

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Put Your Word-of-Mouth Marketing on Steroids

May 26, 2009

Putting Your Word-of-Mouth Marketing on Steroids from C. Gail Kent on Vimeo.

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If You Build It, They Won’t Come — Without Marketing

May 16, 2009

You may remember the movie staring Kevin Costner, Field of Dreams, in which he builds a baseball field in the middle of a corn field because the ghosts of old players tell him, “If you build it, they will come. That idea worked well for a Hollywood movie, but it doesn’t work in business. Repeatedly [...]

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Tone Up Your Small Business Sales Technique: Erica Robertson at BizFit

May 11, 2009

Tone Up Your Sales Technique: Erica Robertson at April BizFit from C. Gail Kent on Vimeo. Free BizFit programs will help YOUR small business during this economic downturn. If you're near Newport News, Virginia, please be our guest! Marketing for small businesses is the theme of the “lunch and learn” BizFit workshops from noon-1p.m. Thursday, May [...]

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Get Great PR by Doing a Good Deed: It’s Called the Law of Reciprocity

May 6, 2009

PR happens when people say good things about you because you have done good things for others. Simple. It works on the basis of the Law of Reciprocity. It means what goes around comes around — in a nice way.   About a month ago, I found out that my friend Beverly Shepard was offering a [...]

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Low ‘Calorie’ Tips for Promoting Your Small Business

May 2, 2009

Low Calorie Tips for Promoting Your Small Business from C. Gail Kent on Vimeo. This talk was presented on April 16 at the first BizFit "lunch and learn" event in Oyster Point Business Park in Newport News, Va. The next BizFit will be from noon-1 p.m. Thursday, May 21, in the Liz Moore Realty Building [...]

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Blogging for Every Communicator: Breakout Session at Virginia Press Women Conference

April 28, 2009

Blogging For Every Communicator from C. Gail Kent on Vimeo. Emily Battle, reporter with The Free Lance-Star in Fredericksburg, and Kristen King, copywriter and consultant, speak at the 2009 Virginia Press Women Conference on April 25 at The University of Mary Washington. They share tips about their blogs and tips for creating and maintaining quality [...]

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The Buzz Tip of the Week #7: Get Free Publicity Leads

April 27, 2009
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Do these seven things to write a great speech, says Michelle Obama’s and Hillary Clinton’s speechwriter

April 26, 2009

Facts are important, but to really move an audience you should include a human story in every speech, said Megan Rooney, a speechwriter for Secretary of State Hillary Clinton. Previously, she was the speechwriter for Michelle Obama for the final stretch of the Obama for America campaign. Rooney spoke at the Virginia Press Women conference [...]

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The Buzz Tip of the Week #6 Get Your Product Reviewed on BlogFriendlyPR

April 14, 2009
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Build Awareness for Your Small Business While Getting or Giving Help

April 12, 2009

If you want to gain some visibility for your business, and you’re willing to barter or offer something for free, there’s a great resource you might check out called “The Haves & Needs List.” Sign up to receive the daily email at Business Helping Business, where you’ll get a simple list of products or services [...]

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How to Create Hot Story Pitches to Gain Scads of Media Attention

March 28, 2009

(Part II of The ONE Thing You Must Do to Get Publicity for Your Small Business) If you are in a technical field or one involving highly specialized knowledge — such as accounting or engineering –- it can be challenging to interest the traditional media in your business. Consumer media are only interested in stories [...]

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The Buzz Tip of the Week #3 — Online Publicity

March 23, 2009
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The One Thing You MUST Do to Gain Publicity for Your Small Business

March 20, 2009

Small businesses crave publicity. Probably the number one question I’m asked as a PR practitioner is “how can I get more publicity?” Often businesses think that the media should write profiles about them simply because they exist and they “want to get the word out.” Sorry. It doesn’t work that way. Your business may be [...]

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The Buzz Tip of the Week #2 — Facebook Advertising

March 16, 2009
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If You’re in Business, You Need a Blog

March 15, 2009

It's taken me long enough, but I finally started a blog. And you need to do it, too. I had a lot of excuses: I didn’t have time. I wasn’t sure I had anything worth saying. I wanted one branded to look similar, but not identical, to my Web site, and I couldn’t do it on [...]

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The Buzz Tip of the Week #1: You’ll Flip Over the Flip Video Camera!

March 1, 2009
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In Life and in Marketing: When You Get Hungry, Don’t Eat Your Seed Peanuts

February 19, 2009

When I was a little girl living in rural North Carolina, my family always had a big garden. Once my mother was planting peanuts, dropping the seed into the long rows my dad had dug. Following a safe distance behind her, I picked them up and ate them as fast as she could plant them. [...]

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Bad Times are Great Times for PR

February 15, 2009

There are many unique opportunities to enhance your business image during an economic crisis. PR is a bargain compared to the cost of advertising. Firms that maintain their visibility during tough economic times not only ensure that they will remain viable now, but also gain a competitive advantage when the economy recovers. This is the [...]

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25 Random Ways PR Can Help Your Small Business

February 7, 2009

I’m guessing that, like me, you’ve been hit up with requests on Facebook and other social media to post your “25 Random Things About Me.” So far I’ve resisted delving into my mental scrapbook for personal trivia about my fourth grade pursuits. However I decided to use the format to see if I could come [...]

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Facebook Study Shows That Fan Pages Bring Sweet Rewards

March 10, 2010

When the talk turns to social media, soon somebody say they don’t care to hear about what somebody ate for breakfast. The fans of Dessert Gallery, a popular Houston-based bakery and café chain, are delighted that their Facebook fans are talking about what they are having for breakfast, lunch and everything in between. Dessert Gallery [...]

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Why I Love PR: A Sentimental Look at My (First) Three Decades in the Field

March 30, 2010

Running is a great time to get in touch with things that you don’t ordinarily think about. Like why you do what you do for a living. Just yesterday I was thinking about my career trajectory, and how I started as a journalist. I was in J-school at the University of North Carolina when Sam [...]

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Get Your Business Planted in the Front Yard of Your Customers’ Brains

April 10, 2010

The cherry trees and dogwoods are blooming so brilliantly along one street in my city that I feel like a bride going down the aisle when I drive through the middle of them. That got me thinking. I don’t notice these trees any other time of the year. They just do their job, standing there [...]

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Six Things the Erma Bombeck Writers Workshop Taught Me About Why You Should LOL in Your Business

April 21, 2010

I had the good fortune last week to attend the largest humor-writing workshop in the country, the Erma Bombeck Writers Workshop. There was a lot said about how the business end of selling your humor writing, but – as far as I know – nothing was said about how and why to put humor in your [...]

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For the Birds: What I Learned From Robins About Decision-Making

April 27, 2010

On Saturday I discovered a melon-sized bird’s nest hidden in the rhododendron. So that’s what those robins had been up to I had seen hanging around the deck several months ago! Neither seeing nor hearing any birds nearby, I pulled the branches back so that I could peer into the nest and saw four bright blue-green [...]

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Marketing Means Never Having to Say It’s Just Too Hard to Do

May 2, 2010

Remember the old Listerine mouthwash commercial? “It’s the taste you love to hate twice a day.” There are lots of things in that love-hate category for me, such as exercise. I hate to exercise; I love having exercised. Some days, like today, are harder than others. I started out on a run, but after only [...]

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Where are Your Manners? Stop Putting Your Logo on Your Facebook Personal Profile!

May 9, 2010

How would you react if you moved into a new neighborhood and the person next door invited you over for coffee or dinner, but before you even walked through the door, they began trying to sell you make-up, cleaning products or financial services? “How rude!” you say. “What oaf would do such a boorish thing?” [...]

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Giving to get: Great PR, great business and great philanthropy

May 19, 2010

I’m often frustrated by people who express a desire to “get some free PR” when what they mean is that they want a positive article about their business in the newspaper or a story on the 6 p.m. news. And as often as not, when probed as to what they’ve done — or are wiling [...]

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Going for Broke

June 28, 2010

Sometimes I envy people who can plod through life, staying on a safe course their whole lives. I’ve wished that I could just watch situations play out without having to get involved. In the past, I’ve vowed to take on various responsibilities, promising to myself – and my family – that I would not get [...]

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How to Buzz Your Image, Name Your Own Price for Radio Promotion, Support Public Radio and Write it Off on Your Taxes

March 30, 2010

Ah, glorious spring.  Flowers are blooming, the shorts are coming out of the drawers, and public radio is interrupting your favorite drive-time shows every 15 minutes with those annoying fund drive announcements. But if you are a PBS and NPR junkie, you put up with it because you love Morning Edition, All Things Considered, All Tech [...]

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Who should talk to the media in a crisis? BP wants to know …

August 4, 2010

We’ve all watched the horror of oil spewing into the Gulf and BP’s missteps in handling the crisis. Remember the sound bite played over and over of CEO Tony Hayward saying, “I’d like my life back”? That’s enough to make every business owner and PR pro cringe. Yet most C-level execs — or small business [...]

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How to Get Great FREE Photos, Art, Videos and Music for Your Blog and Other Uses

August 10, 2010

If you are blogging your great stories to your peeps — and you should be — are you using photos to liven up your posts? A great photo, cartoon or illustration can help you make your point in with much more eye appeal. But if you’re a regular blogger — and you should be — [...]

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Got Social Media Strategy?

August 11, 2010

If your business not only is using social media to buzz your brand but also is employing a social media strategy, then you are in the clear majority, according to a report released today. The results of a research project called “Social Media Usage, Attitudes and Measurability: What Do Marketers Think?,” sponsored by HubSpot, Junta42 and [...]

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How to Get the Media to Come to You

August 16, 2010

To get media coverage, you not only need to have a great story, you need to make it easy for the media to find you and access your information. Having an online press kit is a great way to do that. Drew Gerber of Publicity Results! and PitchRate.com has developed Online PressKit 24/7, the secret [...]

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Case Study: Zappos — How to Create and Tell a Unique Corporate Story

August 19, 2010

Creating a successful company no longer means wearing three-piece uniforms and conforming to somebody else’s idea of what business is. Today, branding is not about outspending your competition’s advertising budget. It’s about standing out. And to stand out, you have to break rules. Be fearless. (I would say, “go rogue,” but that phrase has been [...]

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Where to Buzz Your Story to Get the Biggest Bang for Your Buck

August 30, 2010

After spending the resources to uncover and create content around your story, whether that takes the form of a blog post, video, photo spread, podcast or other communication vehicle, you want to leverage the most powerful online applications to get the widest distribution. You also want to use applications that return the most SEO “juice” [...]

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